In a recent survey conducted online, it was found that Windows Operating System is used world-wide and is the most commonly used platform as compared to others. Considering this point, most of the Live Chat applications are being developed that are fully compatible with Windows OS. Windows Live Chat is an online marketing and live support tool used by website operators to assist website visitors in resolving their queries instantly, promoting their products, establishing strong relationships with customers, converting website visitors into loyal customers, making online customers more satisfied, and much more.
The Live Chat application allows website operators to communicate with their visitors in real-time, monitoring their real-time website activities, providing complete details about their geographic locations, and their navigation history (webpages they visited, for how long they stay on a particular website, from where they come to your website, keywords used, links visited, etc.).
eAssistance Pro – a Live Chat Support solution by Lepide Software Pvt. Ltd. involves 3 levels of interaction – the Admin, Operator and Visitor. The Admin keeps an eAssistance Pro account and manages each and everything in it. All settings and account-related activities can be effectively performed from any OS platform using any Web Browser.
The Operator uses Operator Console to interact with Live Chat visitors.
Visitors uses Chat Messenger to interact with Website Operators and can initiate a meaningful chat session with Operators from any OS platform using any Web Broswer.
With increasing number of online users using a hand-held device for surfing the Web, the Live Chat services can be easily accessed using any mobile platform like Apple devices (iPhone, iPad, or iPod touch), Android devices as well as Blackberry devices only in case the website is mobile-friendly. The application supports all major Web Browsers including Internet Explorer, Firefox, Mozilla, Google Chrome, Safari, etc.
eAssistance Pro offers two types of Operator Consoles – Stand-alone Operator Console and Web-based Operator Console. The Stand-alone Operator Console allows Website Operators to interact with website visitors effectively. It can be currently installed in Windows platforms only and the supported Windows platforms include Windows 95, Windows 98, Windows ME, Windows NT, Windows XP, Windows Vista, Windows 7, and Windows 8.
The Web-based Operator Console can be used from any OS platform using any of the available Web Browser.
If you’re looking more advance & user friendly live support chat solution, Please visit here: https://www.eassistancepro.com/why-eassistance-pro.php