How Live Chat plays a role in turning visitors into customers

No business boomed on the first day. Starting a business is like planting a seed. You need to nurture it with good offers, water it regularly with proper marketing plans, offer better value and thus steer ahead of prying eyes, and then does it bears fruit. But for all this you need the right tools and if your business mode is online then communication is the key to success.

Your website visitors are the assets from which you need to carefully select potential buyers and turn them into customers. But for that you need meticulous planning and implement them through the right channel. Live Chat is that channel with which you get all the assistance to turn online visitors into customers. It is the perfect medium to serve purpose for gaining more customers.

Real-time communication means a lot

Just as the attendant at a physical store greets a shopper and assists him about the whereabouts of the store, exactly the same way an operator can do the job online through Live Chat. This ensures that your visitors feel special as well as they don’t get lost in the store. Moreover, they don’t abandon your site just for the matter of confusion.

Proactive Support

When you get what you need, even before you look out for it, the feeling is amazing. That’s what you can make your visitors feel by tactically using Live Chat solutions. Good applications have detailed visitor tracking aids. Use it to narrow down on potential buyers by checking their surfing habits, analyzing the time spend on site, pages visited, and more. Proactively invite them to chat, provide them with discounts on the products they are sorting, assist them with better offers and you earn a customer every time.

Make you store favorite

Research shows that every customer has some or other favorite store/brand. We all tend to head towards our favorite store first and then only move elsewhere only if they fail to provide us with what we need. Do the same with your online store. Ensure that your visitors experience a wow feeling every time they surf around and compel them to stay at your site. Give them combo offers, little discounts, next visit coupons and more to lure them for future visits.

Happy Customer, Returning Customer

There is no happy customer; you need to make a customer happy. We all value some over the other and that makes them feel delighted. So, ensure better service, small perks, and quick issue resolution to returning customers and earn them forever. It’s even easier through Live Chat as no two customers meet and one can complaint that the operator is being extra concerned about a particular customer.

A blooming business is like reaping crops in the best harvest season. Every business owner dreams of that but smart customer service is what can help you receive success. Incorporate Live Chat in your website and enhance your chances of earning more customers out of your website’s traffic.

eAssistance Pro Live chat software is available for you and offers all the right tools to turn regular visitors into returning customers.


Why integrating Live Chat feature in a website is important to gain competitive benefits

It won’t be wrong to say that time has come when one should start considering the significance of live chat software very seriously. In present scenario, we can easily see that technology is growing fast, and one must not get surprise to see that nowadays business groups are opting different ways to cope up with the ever-changing technology industry. Live chat is the name of one such technology that has helped many businesses turn online visitors of websites to customers. The arrival of online help chat support has completely transformed the entire online sales-purchase scenario.

Today, every business following a customer-centric approach is not just an option but a necessity. Online retailers are very much aware that the customers never want to waste time unnecessarily in following complex online purchasing procedure, as it consumes ample amount of time. Consequently, every online retailer is ensuring taking full advantage of online live chat support service to make things easier for customer. Today considering and keeping the customers’ comfort as peak priority is must, and with eAssistance Pro live chat software one can achieve all these and much more. Just by upgrading your website with this live chat support software, you can retain customers easily. In fact, ignoring the promising results that your business can achieve using live chat could be a big blunder. So, why not have a look and understand some of the essential benefits that eAssistance Pro online chat software can offer.

Real-time Monitoring


eAssistance Pro allows you have a real-time monitoring. In fact, you can very well narrow down your hunt for the prospective buyers. Just by integrating this live chat interface in your website, you could effectively analyze visitor surfing trends, and at the same time keep a good check on recurring visits or page visits. The advantages you can enjoy are taking proper measures as per your site’s current performance

Complete Statistics about prospective Customers

eAssistance Pro allows you extract the complete detail information about the traffic data and display it a comprehensive format. Within a matter of few clicks you get to have comprehensive traffic data showing the complete email address, IP address, along with visitors’ name. Besides this, you also get related information in a summarized format that simultaneously includes detailed information like visitor footprints, duration of stay at each page, reference, page views etc. Apart from that you also get a source URL data indicating from where a site visitor has arrived on to your website. The collection of complete data gives you information about your customer.

On-time Service

Gaining the customer’s trust is never easy! The faster your answers to the customer’s inquiries, the better positive results you can achieve.eAssistance Pro live chat not just allows you to provide instant 24×7 support but at the same time solve the problem that your customers are facing. It allows to easily contact and addressing the issue in a most interactive manner. By doing so, you prove to your customers that you value their time and money. In fact, it successfully eradicates factors that challenge access to easy communication. While you chat, it also gets easy to eliminate any obstacles that customers might face while purchasing your product or service. This way you could improve the quality of customer service.

Reduced Operational Costs

Money-Saving-Tips-in-2012Nothing satisfies customers more than accepting the fact that their queries are answered and problems are resolved. Now eAssistance Pro not just offers high level of convenience with quick service, but at most competitive price which other forms of communication don’t provide. Your website visitors don’t require leaving their current medium in order to communicate with your company, which might quite often cost you many customers. On other hand, even the operator has a chance to handle multiple chat conversation with various visitors effectively.

Instant Feedback

Customer feedback is always valuable and considered as a right way of doing business. These days, many companies conduct marketing research surveys just to gather different types of information from consumers. Now by integrating eAssistance Pro live chat feature it gets easier for you to gain this advantage. Live chat system makes customer or visitors feel that your company is dedicated to customer service and business both.

Improved Corporate Branding

3830153_100mbBuilding a stronger customer relationship along with good branding is never easy, but this live chat support tool gains both benefits simultaneously. eAssistance Pro give you the complete freedom on choosing the look and feel of the live chat window, and thus enabling you provide a customized live chat experience. Right from selecting right color scheme for live chat window, uploading logo or customizing greeting messages, chat button, post chat survey, you can do all these whenever you want.

After knowing so many benefits, if you want to make your online service stand out from the competition, then just make full utilization of live chat software. You can Visit the website to collect more information