How Live Chat plays a role in turning visitors into customers

No business boomed on the first day. Starting a business is like planting a seed. You need to nurture it with good offers, water it regularly with proper marketing plans, offer better value and thus steer ahead of prying eyes, and then does it bears fruit. But for all this you need the right tools and if your business mode is online then communication is the key to success.

Your website visitors are the assets from which you need to carefully select potential buyers and turn them into customers. But for that you need meticulous planning and implement them through the right channel. Live Chat is that channel with which you get all the assistance to turn online visitors into customers. It is the perfect medium to serve purpose for gaining more customers.

Real-time communication means a lot

Just as the attendant at a physical store greets a shopper and assists him about the whereabouts of the store, exactly the same way an operator can do the job online through Live Chat. This ensures that your visitors feel special as well as they don’t get lost in the store. Moreover, they don’t abandon your site just for the matter of confusion.

Proactive Support

When you get what you need, even before you look out for it, the feeling is amazing. That’s what you can make your visitors feel by tactically using Live Chat solutions. Good applications have detailed visitor tracking aids. Use it to narrow down on potential buyers by checking their surfing habits, analyzing the time spend on site, pages visited, and more. Proactively invite them to chat, provide them with discounts on the products they are sorting, assist them with better offers and you earn a customer every time.

Make you store favorite

Research shows that every customer has some or other favorite store/brand. We all tend to head towards our favorite store first and then only move elsewhere only if they fail to provide us with what we need. Do the same with your online store. Ensure that your visitors experience a wow feeling every time they surf around and compel them to stay at your site. Give them combo offers, little discounts, next visit coupons and more to lure them for future visits.

Happy Customer, Returning Customer

There is no happy customer; you need to make a customer happy. We all value some over the other and that makes them feel delighted. So, ensure better service, small perks, and quick issue resolution to returning customers and earn them forever. It’s even easier through Live Chat as no two customers meet and one can complaint that the operator is being extra concerned about a particular customer.

A blooming business is like reaping crops in the best harvest season. Every business owner dreams of that but smart customer service is what can help you receive success. Incorporate Live Chat in your website and enhance your chances of earning more customers out of your website’s traffic.

eAssistance Pro Live chat software is available for you and offers all the right tools to turn regular visitors into returning customers.


2 thoughts on “How Live Chat plays a role in turning visitors into customers

  1. Yes you are absolutely correct live chat software plays very key role to make customer happy. I am using this software for my small business website and it’s really helpful

  2. Absolutely! I agree and appreciate your post, live chat actually plays a big role to increase conversion rate and enhance online business. By using live chat software, chat operator can easily assist to website visitor with canned message and approach them like physical store’s customer care executive.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s