How to install Live Chat Widget to your WordPress Sites

WordPress, as we all know, is a most popular self-hosted blogging tool that hosts millions of websites. It is a web software that can be used for creating beautiful websites or blogs. eAssistance Pro, a Live Chat solution by Lepide Software Pvt. Ltd., has made integrating Live Chat widget in WordPress websites a much easier task. The company offers a number of simple, free one-click install plugins that makes integrating Live Chat widget in the WordPress-powered websites an easy-to-follow process. The Live chat plugins can be easily downloaded from the eAssistance Pro website and then can be uploaded from Dashboard or user can look directly from plugins directory.

Method I: Integrating Live Chat Widget in your WordPress-powered Websites

Follow the simple steps given below to integrate eAssistance Pro – a Live Chat Support solution in your WordPress-powered websites:

Step 1: Login to your WordPress account using admin Username and Password and then go to Dashboard. The default login path is Site URL/wp-login.php and Site URL/wp-admin

Step 2: Click on Plugins, then select Add New.

Step 3: Now, there are two options for installing plugins.

(a). Search for eAssistance Pro in the Search box and then click Search Plugins button.


(b). Click on Upload > Select plugin in .zip format (downloaded from our website) > Click Install Now.Image8

Step 4: After completing the successful installation of eAssistance Pro plugin, click Activate Plugin to activate it.
Step 5:
Move on to Settings section to configure the Live Chat plugin that can be done in two ways:

(a). Paste the required chat button code in the given text area.

(b). Login into your eAssistance Pro account to obtain the default Live chat button code.

Step 6: Now either select Automatic insertion or Manual insertion to complete the installation process.

In the left-hand menu, click Appearance > Editor > Edit Themes and paste the Live chat button code where the Live Chat button needs to be placed at an appropriate position.

Now take a look at your WordPress-powered website to see Live Chat button appearing Live on all your web pages and posts.

Method II: Integrating Live Chat Widget on WordPress Website – For Subscribed Packages

Step 1: Login to your WordPress Admin dashboard. The default login URL is /wp-login.php. After getting logged in, the following image appears:

Step 2: Hover over “Appearance” in the left-hand menu. A sub-menu gets opened. Click “Editor”.

Note: If “Editor” option is not visible, then you are using (or another hosting provider), and they currently restrict access to “Editor” feature.

Step 3: Suppose the Live Chat screen is to be placed in the template section named “Footer (footer.php)”. Click on “Footer”.

Step 4: Move to the </body> tag. Usually, the closing </body> tag lies at the end of all the content.

Step 5: Register to your eAssistance Pro account.

Step 6: After registering, the JavaScript code appears. Copy the code.

Step 7: Paste the copied JavaScript code just before the closing </body> tag.

Step 8: To save changes made, click Update File button. The Live Chat get installed on your WordPress website.

Method III: Integrating Live Chat Widget on WordPress Website – For Free Integration

Step 1: Login to

Step 2: Click “My Dashboard” in the top navigation bar (that may be under ‘My Blog’).

Step 3: Click Appearance >Widgets in the left navigation bar.

Step 4: In the “Available Widgets” section, add a “Text” widget.wordpress_com_text_widget

Step 5: A new “Text” option will now appear under the “Current Widgets” section of your WordPress Dashboard. Click the “Edit” link.

Step 6: Paste your Live Chat code into the main body of the Text Widget.

eAssistance Pro, a Live Chat support solution by Lepide Software Pvt. Ltd., is a highly-adaptive, customizable and flexible tool that can be easily incorporated within numerous third-party applications like Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, EBay Pro Stores, and Shopify. Use the Live Chat tool to increase your customer service level, boost up sales, make online business more meaningful through real-time communication, and much more. Use the Live chat tool as an add-on on your website to know more about website visitors, resolve their queries instantly, etc.


What is Windows Live Chat?

In a recent survey conducted online, it was found that Windows Operating System is used world-wide and is the most commonly used platform as compared to others. Considering this point, most of the Live Chat applications are being developed that are fully compatible with Windows OS. Windows Live Chat is an online marketing and live support tool used by website operators to assist website visitors in resolving their queries instantly, promoting their products, establishing strong relationships with customers, converting website visitors into loyal customers, making online customers more satisfied, and much more.

The Live Chat application allows website operators to communicate with their visitors in real-time, monitoring their real-time website activities, providing complete details about their geographic locations, and their navigation history (webpages they visited, for how long they stay on a particular website, from where they come to your website, keywords used, links visited, etc.).

eAssistance Pro – a Live Chat Support solution by Lepide Software Pvt. Ltd. involves 3 levels of interaction – the Admin, Operator and Visitor. The Admin keeps an eAssistance Pro account and manages each and everything in it. All settings and account-related activities can be effectively performed from any OS platform using any Web Browser.

The Operator uses Operator Console to interact with Live Chat visitors.

Visitors uses Chat Messenger to interact with Website Operators and can initiate a meaningful chat session with Operators from any OS platform using any Web Broswer.

With increasing number of online users using a hand-held device for surfing the Web, the Live Chat services can be easily accessed using any mobile platform like Apple devices (iPhone, iPad, or iPod touch), Android devices as well as Blackberry devices only in case the website is mobile-friendly. The application supports all major Web Browsers including Internet Explorer, Firefox, Mozilla, Google Chrome, Safari, etc.

eAssistance Pro offers two types of Operator Consoles – Stand-alone Operator Console and Web-based Operator Console. The Stand-alone Operator Console allows Website Operators to interact with website visitors effectively. It can be currently installed in Windows platforms only and the supported Windows platforms include Windows 95, Windows 98, Windows ME, Windows NT, Windows XP, Windows Vista, Windows 7, and Windows 8.

The Web-based Operator Console can be used from any OS platform using any of the available Web Browser.

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A best Online Chat Solution for Blogs and Websites

liveChatOnline Live Chat Support has become the most crucial part of websites offering online web services. If an organization is selling some services on their blogs or websites, then they must ensure that website visitors will acquire information and guidance about the products in a much easier and convenient manner. Thus, a Live Chat support solution becomes the need of the hour to interact with website visitors or customers seamlessly.

eAssistance Pro is a brilliant online Live Chat Support solution for blogs andOnline-chat1 websites. It is an instant messaging software facilitating Live Assistance to customers. Optimize your website and boost sales using the Live Chat application as an add-on that can be easily integrated with a number of websites or blogging platforms including WordPress, Joomla, Blogger, Drupal, Zen Desk, Magento, Big Commerce, Sales Force, Zen Cart, EBay Pro Stores, and Shopify. The application allows website operators or chat representatives to interact with website visitors and convert them into loyal customers. The tool can be easily integrated on the blogs and websites and allows initiating a meaningful chat session between chat representatives and website visitors. Using Live Chat, both website operator and visitor can discuss on a particular issue in a meaningful way.

Whether you use popular CMSs like WordPress, Joomla, Drupal or E-commerce platforms like Big Commerce, Magento, etc., eAssistance Pro can be easily incorporated within them and a number of other third-party applications. The Live Chat tool is customizable, flexible and highly adaptive in nature. It assists in increasing the customer service level, boost up sales and making online business more meaningful through real-time communication.

Chat-Support-Software-Helps-in-Online-Shopping-300x217Using eAssistance Pro, a website operator can instantly reply back to the visitor with his/her queries resolved. The tool assists visitors in understanding the services offered by the organization. Now, visitors don’t require sending emails and waiting for their responses. Just download simple free one-click install plug-ins and incorporate Live Chat and helpdesk solution in your website. The available plug-ins can be either downloaded from the website first and then uploaded from Dashboard or looked for directly from Plug-ins directory or Extensions section. Integrate eAssistance Pro – a Live Chat tool in your website, interact with your visitors, share your ideas, provide customer service, promote your business, and get more out of your online communications. You would like to visit the following site:

Enhance your customer services and satisfaction using eAssistance Pro – a Live Chat support solution

Due to rapidly changing technologies, live communication has become need of the hour. A recent survey says that website visitors usually prefer Live chat rather than emails or telephonic communication for solving their queries. A timely, relevant and friendly communication between website visitors and operators ensures converting website visitors into your customers. Live chat assists in promoting businesses, enhancing its performance, higher sales and taking your business to newer heights.

Live Chat support solution allows online businesses to offer real-time assistance to customers and to invite them for chat if their online behavior depicts that they needs assistance. It is a professional tool for businesses as well as customers that makes customers more loyal to online businesses as they get quick response to their queries. The tool assists website operators to personally interact with customers making them more satisfied and improved customer service level and at the last enhanced sales.

Real-time website visitor monitoring feature offered by eAssistance Pro assists chat representatives in viewing exactly where the customer is on the site and assists in guiding customers by resolving their queries. Live chat support solution allows online businesses to offer a personal touch to each and every customer. Get in touch with your customers and let them feel special and kind attention by offering Live chat fulfilling their needs. The Live chat assists in improving business communication and building trust with experienced professionals.

Embed Live chat on your website and personalize customer’s online browsing and shopping experience. It has been observed that customers who takes assistance from Live chat representative usually does not return items after making a purchase as they are full of confidence that they are having chat assistance with them. Live chat support solution has made easy bridging the gap between business goals and customers’ online experiences. The offered customizable chat button, visitor chat window, greeting messages, system messages, canned messages, and post chat surveys provides businesses maximum flexibility and compatibility for their websites. To get more  information  about the product and its usage :